Window for return is 30 days from date of receipt, no exceptions. Customers are responsible for all return shipping charges, plus a 20% restocking fee. Those charges will be deducted from the refund. Items must be returned in new, re-sellable condition in their original unopened packaging, or refunds won’t be issued. Parts that are assembled or modified before shipping cannot be returned. Defective products or products with issues must be first discussed with Exit Offroad in case there is a more simple resolution to solve the problem. No electronic items sold at exitoffroad.com can be returned once opened. All returns must be approved by our management before permission to return them is given. People who are rude, act entitled or who are offensive about our terms will most likely not be acknowledged and returns won’t be allowed unless proper communication, attitude and politeness are received.

Customers returning items because they changed their mind, bought the wrong size, or simply don’t need it any more are still responsible for return shipping fees plus the 20% restocking fee.  In some cases, a direct swap for the same value item may be granted without any extra fees. Used or installed products cannot be returned and will only be returned to the Customer at the Customer’s full expense. Assembled parts cannot be returned. Parts with any purchased labor component prior to shipping cannot be returned. No labor charges can be refunded or returned. No electronic products can be returned once opened from the original packaging.

Anything shipped by truck freight (on a pallet) will result in a 20% restocking fee, plus any return shipping costs ($300-550 approximately), due to the high costs of shipments by truck freight, on a pallet.  Customers who do not pick up their truck freight orders from the freight depot in a timely manner may have their items disposed of at the discretion of the truck freight company based on their terms and conditions of service.  In such a case, no refunds of product costs or shipping will be made. Prompt pickup of the Customer’s parts from the truck freight company is required on the Customers’ part.

For products returned that cannot be refunded, the buyer will be contacted to either have the product returned to them at their expense, or the items will be disposed of.

Refunds are made only to the original payment method, or to be used as credit towards another order.

For any items that were purchased under a “free shipping” discount or promotion and then returned, the Customer will be responsible for the inital outbound shipping costs. This will be deducted from the refund amount in addition to any other associated return fees. There are no exceptions to this. Shipping costs are real and it isn’t actually free, and if items are not kept, you will be charged for that initial shipping fee upon returning the items.

A 5% processing fee will be deducted from any order Cancelled that has not yet shipped. This will be deducted from the refund. You can verify stock prior to ordering via email or phone call to avoid placing an order for something that may not ship right away. Any processing or handling fee charged at the time an order is placed is not valid for a refund under any circumstances.